Course curriculum

    1. Disclaimer

    2. Introduction to Zoom Contact Center for Agents

    3. Analytics and Reports in Zoom Contact Center

    4. Quiz 1

    1. Exploring Channel Features in Zoom Contact Center

    2. Getting Started in Zoom Contact Center for Admins

    3. Quiz 2

    1. Creating Flows in Zoom Contact Center

    2. Creating Queues in Zoom Contact Center

    3. Quiz 3

    1. Practical Exercise: Designing a Customer Support Workflow

    2. Zoom Contact Center Final Assessment

About this course

  • Free
  • 12 lessons
  • 0 hours of video content

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